Thank you for shopping with LOST IN MIAMI. We want you to be satisfied with your purchase, and we understand that sometimes returns and exchanges are necessary. Please review our policy below:
1. Returns
1.1 Eligibility
- To be eligible for a return, the item must be unused, unworn, and in the same condition as received.
- Returns must be initiated within 7 days from the date of purchase.
1.2 Non-Returnable Items
- Certain items, such as swimwear, and accessories, are not eligible for return due to hygiene reasons.
2. Refunds
2.1 Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 7 days].
2.2 Shipping Costs
- Shipping costs are non-refundable.
2.3 Late or Missing Refunds
- If you haven’t received a refund within the specified period, please contact us at [email protected].
3. Exchanges
3.1 Process
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] with details and photos of the issue.
3.2 Gift Exchanges
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
4. How to Return
- To initiate a return, please EMAIL: [email protected]
5. Contact Us
If you have any questions or concerns about our refund and exchange policy, please contact us at
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